Refund Policy
Welcome to Crust & Craft Pizzeria, your top destination for delicious pizza and more! We take pride in the quality of our food and service, and we understand that sometimes things don't go as planned. In such events, we have a comprehensive refund policy to address your concerns. This policy applies to purchases made through our website, simmerfield.rest, in-store, or via our order hotline at +44 20 7946 0958.
Order Cancellation
If you need to cancel an order, please do so within 15 minutes of placing the order. Cancellation requests submitted after this period may not be processed if the preparation has already commenced.
Refunds for Incorrect or Unsatisfactory Orders
If you receive an order that is incorrect or does not meet your satisfaction, please contact us within 2 hours of receiving your order. We will require photographic evidence of the issue or unsatisfactory items. If your refund request is approved, you'll be offered either a re-delivery of the correct items or a refund.
Refunds for Late Delivery
We always aim to deliver your food within the estimated delivery time provided at checkout. However, if your delivery is excessively late (30 minutes past the estimated time), please get in touch with us. Depending on the circumstances, we may offer a discount on your next order or a partial refund in £.
Refunds for Non-Delivery
In the rare case that you do not receive your order, we will offer a full refund. Please report the non-delivery to us within an hour of the estimated delivery time. We may ask for additional details to understand what went wrong.
Refund Method
Approved refunds will be credited back to your original method of payment within 5-10 business days, depending on your bank or card issuer's policies.
Exclusions
Refund policy does not cover:
- Mistakes in order made by the customer (e.g., incorrect selection of products or quantities).
- Issues that are not reported within the designated timeframe.
- Minor deviations in product appearance or packaging that do not affect the overall quality of the product.
- Food that has already been consumed or discarded.
Contact Us
If you have any questions about our refund policy, or if you wish to request a refund, please contact us via phone at +44 20 7946 0958 or visit us at our location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Policy Updates
Please note that Crust & Craft Pizzeria reserves the right to amend this refund policy at any time. We recommend reviewing the policy regularly to stay informed about our refund practices. This policy was last updated on March 1, 2023.
At Crust & Craft Pizzeria, customer satisfaction is of utmost importance. We hope your experience is always delightful, but we're here to help when it isn't. Thank you for choosing Crust & Craft Pizzeria!